FAQs

Frequently Asked Questions

Will my order arrive before Christmas? Yes! Orders placed before December 12th, 2025 are guaranteed to arrive before December 24th.

Do you ship to my country? We ship worldwide from US & EU warehouses (United States, Canada, UK, Europe, Australia + more).

What if something arrives damaged or wrong? Send us a photo → we send a replacement or full refund immediately.

Can I cancel or change my order? Yes, just contact us within 6 hours of purchase.

Still have questions? Chat with us right now (bottom-right bubble) – we answer in minutes!

Happy Holidays!

North Pole Vibes Team ❄️